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If you wish to return an item and it is in brand new, unused and resellable condition, you can return it to us for a period of 45 Days from your invoice date. All returns on non defective items will be charged a 20% restocking fee. We do not cover return shipping costs, so if you are not sure exactly what you need, please talk to a tech before ordering. Custom machined items (such as balanced stroker kits, etc,) are not returnable.
Give us a call and we will issue you an RMA number and you can return the item for replacement. Make sure to pack the item well (with lots of padding) and write the RMA number clearly on the outside of the box. RMA's expire after 30 days, so please send it back during this time period.
We warranty all items to be free of defects in materials and workmanship for a period of 45 Days from your invoice date.. Should you find a defective item, we will replace it with another same or similar item as long as it is within the warranty period. Just call us up and explain the problem. We might want to have you email us pictures or compare measurements of the defective area to confirm the defect before you return the part to us for warranty. Please note, you must check over all part(s) to your complete satisfaction before they are used. Many of our parts are intended for high performance and/or racing applications, and as such they ARE NOT WARRANTED against breakage or failure during usage for these applications. It is the responsibility of the installer to ensure proper component selection, installation, fit, tolerances and many other factors.
We offer FREE SHIPPING to the lower 48 (contiguous) states on orders over $99. Orders under $99 to the lower 48 states cost just $9.95 to ship. Items may be shipped USPS, FedEx Ground, FedEx Home, FedEx Smartpost, or First Class Mail. Here is how we USUALLY ship our packages:
Very Small orders (under 13 ounces) - First Class Mail - Delivery Time 2-3 business days.
Small orders under 10 pounds - FedEx Smartpost - UP TO 9 BUSINESS DAYS TO ALL STATES (not including date of shipping, weekends and holidays.)
Orders over 10 pounds to a residence - FedEx Home - UP TO 5 BUSINESS DAYS (not including date of shipping, weekends and holidays.)
Orders over 10 pounds to a business - FedEx Ground - UP TO 5 BUSINESS DAYS (not including date of shipping, weekends and holidays.)
If you need your parts sooner, you can request Express shipping, which is available in 3 day, 2 day or overnight. Express delivery times do not include the date of shipping, weekends and holidays. Our shipping cutoff time is 2PM Pacific Standard Time for orders to ship the same day. Any orders received after 2PM Pacific Standard Time may ship the following business day. Please keep this in mind if you are considering upgrading to express shipping and are placing your order after our cutoff time. Although express option upgrades are available on our web store, if you have important specific delivery timeline needs, we recommend placing your order with a salesperson over the telephone. This will allow them to verify that all parts are in stock, and review the exact date of shipment and delivery with you.
Alaska and Hawaii are charged normal freight costs. On our web store, you can find a shipping cost calculator which will allow you find the exact costs of shipping the parts to your Alaska or Hawaii zip code. However, for larger orders which will require multiple boxes, it might not always be 100% accurate. Call or email us to get an accurate shipping quote for larger orders.
We usually do not ship items "Signature required" unless requested. This means your driver will probably leave the shipment on the porch or around the side of the house/building if no one answers the door. If you do not feel comfortable with packages being left, please make sure to specifically request a "signature required" option when ordering. You must place your order over the telephone with a salesperson to do this, and there will be a small extra charge per box for the "signature required" option. On certain high value orders, we may elect to ship them "signature required" at our discretion. If you specifically DO NOT want your order shipped "signature required," you must place your order over the telephone with a salesperson, and we can make sure they are not shipped "signature required." However, you will assume all liability once the packages are marked as "delivered" to your address. We reserve the right to combine multiple orders into one shipment when possible.
For most packages under 66 pounds, (depending on which country it is going to) the US Postal service has very reasonable international rates. For international packages, we normally ship Priority Mail International through the US Postal Service. Delivery time generally takes 8-12 working days, and shipments usually arrive within 2 weeks. For most countries, the weight limit for USPS is 66 pounds. Generally the only items which are over 66 pounds and cannot ship by USPS are crankshafts or items which contain crankshafts such as stroker kits. Cylinder heads and most other items are OK to ship USPS. For most orders, you can find the exact shipping cost by using the shipping cost estimator on our web store. For large orders, (over about 15 items or over the 66 pound weight limit) please call or email us to get an accurate international shipping quote.
For packages over the 66 pound USPS weight limit we can usually ship by FEDEX International at a reasonable cost. Give us a call or email for details.
Sorry, we are not able to list items sold as a "gift" or as a lower than actual value to avoid paying import taxes.
We accept Mastercard and Visa, either of these is generally the quickest and easiest method of payment. You may also pay by Cashier's Check (also known as a Certified Check or Bank Check) or a Postal Money order, which must always be in US funds. Please call or email first for details, as we must make sure we have the item(s) you need in stock and give you a total including shipping charges before you send payment. If you desire proof of delivery (and faster, more reliable service,) you may want to send your payment via an "overnight" letter service (such as FedEx, UPS, USPS, etc), with a tracking number and confirmation of delivery service.
If you don't have a Visa or Mastercard, a good alternative is the "prepaid" Visa or Mastercards usually sold at the local Wal-Mart, etc. These are sold as a generic giftcard and can be used anywhere Visa or Mastercard is accepted. They can usually be purchased with cash, and then are good for any value up to $500.
Sorry, but we don't accept personal checks, American Express, Discover, or auction payment sites such as Paypal, Billpay, etc.
Our main warehouse is located at 3680 Research Way, Carson City, NV 89706, (about 20 minutes south of Reno, NV.) If you wish to will call parts directly from our warehouse, it helps to call us first to check stock and make an appointment. It is Nevada State law that all parts which are being picked up at our warehouse will be subject to state sales tax, even if you plan to export them out of the state and/or country after purchase.
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